Tickets

I do not know which ticket type to choose

Choose Personal if the issue is private or inside your unit.

Choose Community if the issue affects shared building areas and may be useful for other tenants to see.

If unsure, choose Personal.

Suggested answers did not show the result I expected

Continue creating the ticket. Suggested answers are helpful shortcuts, not required.

Staff can still review the issue.

Similar tickets did not find a matching ticket

Continue creating the ticket if you believe staff need to know.

Try using specific issue words in the title and description, such as elevator, leak, heating, access, or cleaning.

I cannot comment on a ticket

Ticket discussion may be disabled, the personal ticket may belong to another tenant, or the ticket may be resolved, closed, withdrawn, or deleted.

My attachment failed

Check:

• file type
• file size
• whether the file is damaged
• whether the organization has enough attachment storage available

I cannot see another tenant’s unit

That is expected. Community tickets should not expose residential unit information to tenants.

I can see an attachment count but not the files

That is expected when you are not the ticket creator. Only the creator and authorized operational staff can open attachment files. Other tenants and Observers see the count only.

A filter link shows no tickets

Check Current scope and clear filters that do not match the selected building. Invalid query values are removed rather than applied. Use the filter controls to create a valid URL.

Read all did not change another user’s view

Read state belongs to each user. Read all marks every matching record as read for your own account, not for everyone in the building.