Review analytics
What this guide helps you do
Section titled “What this guide helps you do”Read the analytics page as an organization admin.
Who can do this
Section titled “Who can do this”Organization admins with analytics access.
Where to find it in Sicket
Section titled “Where to find it in Sicket”Go to Analytics.
Step-by-step
Section titled “Step-by-step”- Select the current scope.
- Open
Analytics. - Choose the date range.
- Review ticket activity.
- Review status and ticket mix.
- Review portfolio health.
- Review people and adoption metrics.
- Review communication and knowledge coverage.
Field-by-field explanation
Section titled “Field-by-field explanation”Ticket activity shows volume over time for the selected range.
Status breakdown shows the spread of open, in-progress, and resolved tickets.
Ticket mix compares personal and community tickets.
Portfolio health ranks buildings by workload when All Buildings is selected.
People and adoption shows tenant, landlord, admin, and invitation metrics.
Communication and knowledge shows active announcements, published news posts, and knowledge base coverage.
What happens next
Section titled “What happens next”Use the insights to decide where to add knowledge base entries, send announcements, assign staff, or investigate recurring problems.
Use View related records to open the corresponding filtered page. The URL stores supported filters so the same view can be shared with another authorized staff user. The recipient still needs the correct role and building scope.
Observers receive a reduced aggregate view. They do not see People, invitation, individual resident, staff next-action, or export data.
Common issues
Section titled “Common issues”If numbers look too broad, check whether All Buildings is selected.
If a building has many rows, use pagination in the ranking section.