Settings and security
What this guide helps you do
Section titled “What this guide helps you do”Understand the main settings organization admins should review.
Who can do this
Section titled “Who can do this”Organization admins. Some account settings are available to every user.
Where to find it in Sicket
Section titled “Where to find it in Sicket”Go to Settings.
Recommended settings to review
Section titled “Recommended settings to review”- Organization branding.
- Building branding after selecting one building.
- Billing details and Stripe portal access.
- Profile, language, timezone, and time format.
- Notification preferences.
- Sign-in methods, password, and active sessions.
- AI settings where available.
- Legal, privacy export, and account-deletion actions.
Account security
Section titled “Account security”Use a strong password and keep your email address up to date.
If you change your email, verify the new address before relying on it for notifications.
Organization security
Section titled “Organization security”Review user access regularly.
Remove users who no longer belong to the organization.
Assign landlords only to buildings they manage.
Assign Observers only to buildings they need to inspect. Observer access is read-only, but it still exposes safe operational summaries.
Use Security to review active sessions, sign out other devices, and inspect a short previous-session history. Connect or disconnect Google only when another sign-in method remains available.
Common issues
Section titled “Common issues”If a user appears as a guest or cannot access protected pages, they should sign in again.
If a feature appears locked, check the current plan, user role, and selected scope.
If dates appear wrong, verify the user’s timezone in Profile. Sicket formats API timestamps using the viewer’s chosen timezone.