Follow and comment on tickets

What this guide helps you do

Follow ticket updates after submission.

Who can do this

Tenants viewing their own tickets or community tickets they can access.

Where to find it in Sicket

Use My Tickets for your own tickets and Community Tickets for building community tickets.

Step-by-step

1. Open My Tickets or Community Tickets.
2. Select a ticket.
3. Review the status, priority, category, and latest updates.
4. Read staff comments.
5. Add a comment if discussion is enabled.
6. Reply to a specific comment when your message needs context.
7. Edit or delete your own comment from its three-dot menu when the ticket is still writable.
8. Upload an attachment if needed and allowed.

Field-by-field explanation

Status shows progress.

Priority shows urgency.

Comments are the visible ticket conversation.

Replies are grouped under the comment they answer. Two replies are shown first; expand the thread to read more.

Edited means the author changed the comment after posting it.

Attachments provide photos or files that help staff understand the issue. Only the ticket creator and authorized staff can open the files. Other tenants see the count only.

New and New update show records you have not opened since they were created or changed. Opening a ticket clears its state. Use Read all on a ticket list to clear every unread ticket in that current list and scope, not only the visible pagination page.

What happens next

Staff can respond, update status, or resolve the ticket.

Eligible comments and replies can send an email according to notification preferences. Sicket avoids emailing residents for internal notes and every small staff-only edit.

Common issues

If you cannot comment, discussion may be disabled, the ticket may be personal to another tenant, or the ticket may be resolved, closed, withdrawn, or deleted.

If an attachment fails, check the file type and size.

If an older comment no longer has edit or delete actions, the ticket may have become read-only.