Notifications

Sicket can notify users inside the dashboard and by email.

In-app notifications

In-app notifications appear while a user is using Sicket.

For announcements, staff can enable an in-app notification so tenants see a toast-style prompt to read the announcement.

Email notifications

Some actions can send email notifications, such as invitations, ticket confirmations, eligible ticket comments or replies, announcements, news posts, reminders, move-out updates, and join request outcomes.

Email delivery is optional for some staff communications.

Sicket does not send a new email for every small internal edit. Internal notes, staff-only field changes, draft edits, and read-state changes do not notify residents. Eligible rapid ticket activity can be grouped or suppressed so recipients are not repeatedly emailed about the same burst of work.

Staff notification routing

When a building has assigned landlords, building-related operational email should go to those landlords instead of organization admins.

If a building has no assigned landlord, organization admins are the fallback operational recipients.

Observers are excluded from landlord operational email routing.

Tenant preferences

Users can manage supported notification preferences in Settings > Notifications. Essential account, invitation, verification, security, and legal messages are not ordinary marketing preferences.

Important distinction

Email delivery does not replace dashboard permissions. Users can only open content they are authorized to view.