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SicketSicket Docs

Tenant overview

Tenants use Sicket to contact staff, follow ticket updates, and read building information.

Section titled “Recommended path”
  1. Accept an invitation or join with a QR code
  2. Finish account setup
  3. Create a ticket
  4. Use My Home
  5. Follow and comment on tickets
  6. Read building incidents
  7. Read announcements, news, and knowledge base entries
  8. Give resolution feedback

What tenants can do

Section titled “What tenants can do”
  • create personal tickets
  • create community tickets where available
  • read announcements for their building
  • read news posts for their building
  • read published incidents for their building
  • search the knowledge base
  • give feedback after a ticket is resolved
  • update account settings
  • upload a profile picture
  • review active sessions and notification preferences
  • request a move-out date and cancel an unconfirmed request

What tenants cannot see

Section titled “What tenants cannot see”

Tenants cannot see staff-only internal notes, unrelated building data, another tenant’s residential unit information, or another tenant’s attachment files on community tickets.