Account access

I cannot sign in

Check that you are using the correct email address and password.

If you were invited, use the email address that received the invitation during account creation.

If you use Sign in with Google, choose the Google account that uses the same email address as your Sicket account or invitation.

I am stuck in email verification

Open the latest verification email.

If the link expired, request a new verification email where available or contact staff.

I joined by QR code but cannot access the dashboard

After QR self-join email verification, staff must approve your request.

You cannot access the dashboard until the request is approved.

My invitation expired

Ask building staff to resend the invitation.

I see the wrong building

Staff users should check the current scope in the sidebar.

Tenants should contact staff if their account is connected to the wrong building or unit.

I see a locked feature

The feature may require a higher plan, a different role, or a different current scope.

Observers intentionally receive fewer pages and no operational action buttons. People, invitations, Knowledge Base, contractor cases, pattern controls, billing, and organization settings are not part of Observer access.

I see an unknown active session

Open Settings > Security, sign out the unknown session, and change your password. Use Sign out other devices when you want to keep only the current device.

Google sign-in will not disconnect

Sicket keeps at least one sign-in method available. Set a password first, then disconnect Google.

My email change did not take effect

Open the confirmation link sent to the new address. Confirmation can revoke existing sessions, so sign in again afterward.