Privacy and visibility
Visibility depends on role, building scope, ticket type, and anonymous settings.
Staff visibility
Section titled “Staff visibility”Authorized organization admins and landlords can see operational information needed to manage buildings in their scope, including ticket details, tenant names, and residential unit information where relevant.
Tenant visibility
Section titled “Tenant visibility”Tenants see their own tickets, building communications, and community tickets they are allowed to view.
Tenants should not see another tenant’s residential unit information on community tickets.
Only a ticket creator and authorized staff can open its attachment files. Other tenants can see the number of files without opening them.
Anonymous tickets
Section titled “Anonymous tickets”Anonymous posting hides the tenant identity from other tenants. Staff can still see the information needed to manage the issue.
If a tenant views their own anonymous community ticket, Sicket may identify it as their own ticket without exposing that identity to others.
Building separation
Section titled “Building separation”Tenants should not see content from buildings they do not belong to.
Landlords should only see assigned building data unless they also have broader organization permissions.
Observers should only receive read-only access to assigned building data. They should not be able to change records or create new operational work.
Observers do not receive resident rosters, anonymous identities, personal-ticket reporter or unit details, internal notes, attachment contents, personal-ticket conversations, contractor packets, or pattern evidence.
Incidents
Section titled “Incidents”Tenants only see incidents after staff publish them to residents.
Tenants can see linked community tickets and visible announcements where they already have access.
Tenants should not see linked personal tickets, staff summaries, internal notes, source pattern evidence, or contractor packets.
Contractor cases
Section titled “Contractor cases”Contractor cases are not normal Sicket accounts.
Contractors can only see the selected information in the protected packet. Staff should only include the minimum information needed for the contractor to complete the work.
Staff can preview a packet before sharing and can later reduce which ticket details remain visible. Expired or revoked links stop access, but staff retain the case record for auditing.
Profile pictures
Section titled “Profile pictures”Profile pictures are shown only where the person’s identity is already visible. Anonymous tickets, comments, news posts, and incident updates never reveal the picture or identity to users who should see the author as anonymous.