Roles and permissions
Sicket uses roles to decide what each user can view and manage.
Organization admins
Section titled “Organization admins”Organization admins manage the organization account.
They can usually:
- manage buildings
- manage users
- invite tenants and landlords
- invite observers where the plan allows
- review QR self-join requests
- manage billing and plan settings
- view analytics
- create staff content such as announcements, news posts, banners, and knowledge base entries
- create incidents and contractor cases
- manage people, residential units, move-outs, and Observer building assignments
Landlords
Section titled “Landlords”Landlords manage assigned buildings.
They can usually:
- view assigned buildings
- handle tickets for assigned buildings
- review join requests for assigned buildings
- invite tenants where allowed
- create building communications where allowed
- view analytics for assigned buildings
- manage incidents and contractor cases where allowed
- manage building Knowledge Base entries when the plan includes them
Observers
Section titled “Observers”Observers are read-only building stakeholders.
They can usually:
- view assigned building dashboards
- view privacy-limited ticket overviews for assigned buildings
- view assigned building pages
- read published announcements and news
- read active incidents that are visible to residents
- view aggregate building analytics when the plan includes analytics
- manage their own account settings
They cannot:
- respond to tickets
- add internal notes
- change ticket status
- create announcements, news posts, incidents, contractor cases, or knowledge base entries
- invite users
- change building, billing, or organization settings
- view People or landlord rosters
- view anonymous identities, personal-ticket reporter details, internal notes, attachment files, or personal-ticket conversations
- use contractor cases, Knowledge Base management, or ticket-pattern controls
Tenants
Section titled “Tenants”Tenants use Sicket for their own building.
They can usually:
- create tickets
- view their own personal tickets
- view community tickets in their building
- read building announcements
- read building news posts
- search the knowledge base
- read published building incidents
- give resolution feedback on resolved tickets
- manage their own account settings
Resolution feedback is available only to the tenant who created the resolved or closed ticket. Staff can review submitted feedback.
Permission source of truth
Section titled “Permission source of truth”The backend enforces permissions. The dashboard may hide buttons for clarity, but hidden buttons are not the security boundary.
Plan limits and building assignments can further reduce access. The current organization plan shown in My Plan is the source of truth for enabled paid features.