Tenant Guide
Tenants use Sicket to report problems, follow updates, and find help before creating a Ticket.
What tenants use Sicket for
Section titled “What tenants use Sicket for”Tenants mainly use Sicket for:
- creating Tickets
- following their own Tickets
- viewing community Tickets in the same building when allowed
- reading Announcements
- checking Knowledge Base suggestions and tenant-safe AI help
How the tenant flow usually works
Section titled “How the tenant flow usually works”1. Accept the invitation
Section titled “1. Accept the invitation”The invitation ties the tenant to the correct organization and building.
During onboarding, the tenant creates an account and is linked to one residential unit.
2. Open the dashboard
Section titled “2. Open the dashboard”After sign-in, tenants usually work from:
- My Tickets
- Community Tickets
- Announcements
- My Residential Unit
- My Building
3. Create a Ticket
Section titled “3. Create a Ticket”When a tenant creates a Ticket, Sicket can help before submission by showing:
- Knowledge Base suggestions
- tenant-safe AI answers
- similar community Tickets
- a suggested priority
These steps are advisory only. The tenant can still continue and submit the Ticket.
4. Follow updates after submission
Section titled “4. Follow updates after submission”After a Ticket is created, the tenant can:
- watch the status
- read public comments
- add comments where allowed
- review activity history
Personal vs community Tickets
Section titled “Personal vs community Tickets”- Personal: meant for the resident and staff in scope
- Community: meant for building-wide visibility when other residents may benefit from seeing the same problem