Organization Owner or Admin

This guide is for the people responsible for getting Sicket running well inside one organization.

In the product, the actual customer role is Organization Admin. In practice, this is often also the organization owner or the main operations lead.

What this role is responsible for

An organization owner or admin usually owns:

building setup
user onboarding
landlord assignments
tenant rollout
Ticket quality and visibility
Announcements
Knowledge Base quality
plan usage and feature availability

Typical first steps

1. Create the building structure

Start by creating the buildings your organization wants to manage.

This is the foundation for almost everything else in Sicket.

2. Review plan limits

Before scaling rollout, check:

building limits
unit limits
whether the Knowledge Base is enabled
whether other advanced workflows are available on the current plan

3. Invite landlords and tenants

Organization admins can invite:

landlords
tenants

This is the main way to bring the right people into the right scope from the start.

Day-to-day work in Sicket

Once setup is complete, this role usually works across:

Tickets across the organization
Announcements
building setup and changes
landlord and tenant access
Knowledge Base content
analytics and plan usage

What to review regularly

To keep the workspace healthy, review:

whether landlords are assigned to the right buildings
whether tenant onboarding is landing in the right building and unit
whether Tickets are being handled consistently
whether Announcements are reaching the right audience
whether Knowledge Base content answers common resident questions