Landlord Guide
Landlords use Sicket to manage day-to-day support work for the buildings they are responsible for.
What landlords can do
Section titled “What landlords can do”Landlords can work inside their assigned buildings and usually use Sicket to:
- review incoming Tickets
- change Ticket status
- add public comments
- add internal notes for staff-only context
- send or manage building-scoped Announcements where allowed
- invite tenants for the buildings they manage
How landlords usually work
Section titled “How landlords usually work”1. Check the current building or building set
Section titled “1. Check the current building or building set”Landlord views are building-scoped. That means the information they see should stay tied to the buildings they manage.
2. Review Tickets
Section titled “2. Review Tickets”Most day-to-day work starts with Tickets.
Landlords can use Tickets to:
- see what residents have reported
- understand whether something is personal or community-wide
- follow comments and attachments
- keep private staff notes for follow-up
3. Update progress
Section titled “3. Update progress”Landlords are part of the operational workflow. They can update status and help keep residents informed without exposing staff-only internal context.
4. Invite tenants
Section titled “4. Invite tenants”Landlords can invite tenants for the buildings they are assigned to.
That helps local onboarding without giving broader organization-wide control.
What landlords cannot do
Section titled “What landlords cannot do”Landlords cannot:
- manage unrelated buildings
- act across the whole organization unless they also have Organization Admin access
- bypass building-level visibility rules