Knowledge Base and AI
Sicket can help residents before they submit a Ticket.
It does this through two related parts:
- the Knowledge Base
- AI-assisted support
What the Knowledge Base does
Section titled “What the Knowledge Base does”The Knowledge Base lets organizations maintain helpful support content such as:
- common questions
- policy explanations
- maintenance guidance
- building-specific help
This content can be shown directly to tenants when it is safe and relevant.
How tenants benefit
Section titled “How tenants benefit”Tenants do not manage Knowledge Base content, but they can still benefit from it through:
- the Knowledge Base page
- suggestions during Ticket creation
- tenant-safe AI answers
What AI does in Sicket
Section titled “What AI does in Sicket”AI in Sicket is assistive, not autonomous.
That means it can:
- suggest helpful answers before a Ticket is created
- show similar community Tickets
- suggest a Ticket priority
- help staff draft replies
The user or staff member still decides what to do next.
What “tenant-safe” means
Section titled “What “tenant-safe” means”Tenant-facing AI should stay limited to content and suggestions the tenant is allowed to see.
That means no staff-only notes, no unrelated building data, and no hidden internal context.