Getting Started
This guide is for teams that are setting up Sicket for the first time.
What to prepare before you invite anyone
Section titled “What to prepare before you invite anyone”Before rollout, make sure you know:
- which plan you are using
- how many buildings you want to manage
- who should act as organization admins
- which landlords belong to which buildings
- whether residential units are already known and ready to enter
Recommended rollout order
Section titled “Recommended rollout order”1. Confirm the plan and feature access
Section titled “1. Confirm the plan and feature access”Check that your current plan matches your rollout needs.
This matters for:
- building and unit limits
- advanced features such as the Knowledge Base
- broader support workflows
2. Set up buildings
Section titled “2. Set up buildings”Create the buildings you want to manage in Sicket first.
That gives you the structure needed for:
- landlord scope
- tenant onboarding
- building-scoped Tickets
- building-scoped Announcements
3. Prepare residential units
Section titled “3. Prepare residential units”If your rollout depends on unit-level tenant scope, prepare those units before tenant invitations go out.
4. Invite landlords
Section titled “4. Invite landlords”Invite landlords into the buildings they should manage.
They can then:
- review Tickets
- manage building communication
- invite tenants for their assigned buildings
5. Invite tenants
Section titled “5. Invite tenants”Invite tenants only after the building structure is correct.
That reduces onboarding mistakes and keeps access clean from the start.
What “done” looks like
Section titled “What “done” looks like”Your first setup is in a good state when:
- all intended buildings exist
- the right people are in the right roles
- landlords only see their assigned buildings
- tenants land in the correct building and unit
- your first Announcements are ready
- your first Knowledge Base entries exist if your plan supports them